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Member Relations Specialist


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Sr. Administrative Assistant
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2014 Time for a Check-Up: Improving the Business Health of Your Practice



Desired Learning Outcomes

  • Increase collection revenue by utilizing various techniques including modern payment technology, procedures to simplify patient options, and developing sensible policies for patients with hardships
  • Maximize your scheduling potential by eliminating wasteful activities, reducing no-show appointments, accommodating work-ins, and implementing extenders
  • Explain where to find answers to legal questions frequently asked by medical practices including how to comply with new reporting requirements with concealed carry of firearms
  • Establish clear expectations about team behaviors, encourage the right behaviors in your office, and understand the importance of hiring for fit
  • Explain basic requirements of HIPAA, Breach Notification Rules, and how HIPAA Risk Analysis impacts a provider’s ability to meet Meaningful Use requirements

Who Should Attend
Physicians with administrative responsibilities for their practice should attend this conference to learn strategies for better managing the practice. Practice managers/administrators are also encouraged to attend so that they can work with their physician(s) to implement these changes.

Speaker Biographies

Tentative Program Schedule

7:30-8:15 a.m.

Registration/Breakfast/Exhibits (non-CME)


8:15-8:30 a.m.

Welcome and Introductions

Diane Holmes, MD


8:30-9:45 a.m.

Boosting Point of Service Collections

Karen Zupko

KarenZupko & Associates, Inc.

9:45-10:00 a.m.

Break/Visit Exhibit Hall (non-CME)


10:00-11:15 a.m.

Strategic Scheduling to Stay Competitive

Karen Zupko

KarenZupko & Associates, Inc.

11:15 a.m.-11:30 a.m.

Break/Visit Exhibit Hall (non-CME)


11:30-12:30 p.m.

The Lawyer is in - Your Medical-Legal Check-Up

Robert John Kane, JD

Illinois State Medical Society

12:30-1:30 p.m.

Lunch/Visit Exhibit Hall (non-CME)


1:30-2:45 p.m.


Why Can't We All Just Get Along?

Enhancing Team Behavior

Keith Olson, MA

Ann & Robert H. Lurie Children’s Hospital of Chicago

2:45 – 3:00 p.m.

Break/Visit Exhibit Hall (non-CME)


3:00-4:15 p.m. HIPAA Refresher, Hot Topics and Interesting Situations

Karen Harris, JD

Arnstein & Lehr, LLP


4:15-4:30 p.m.

Complete Evaluations and Adjourn





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